Unsure of the difference between an analog and VoIP phone, budget-line and buy back? Sencomm's helpful glossary offers the understanding you need to stay informed.
1.9 GHz: the voice-dedicated DECT 6.0 technology provides uncompromised audio quality and the lowest probability of interference.
2.4 GHz: a newly allocated wireless frequency. In general 2.4 GHz wireless headsets are less susceptible to interference.
900 MHz: the more traditional wireless frequency. Many cordless phones are 900 MHz.
Analog: when referring to computer headsets, analog refers to connectivity to your sound card using a 3.5mm jack in a similar way as headphones to your iPod.
Amplifier: the electronic box that gives universal compatibility to use a headset with telephone systems.
Avaya: leading manufacturer of desk sets and telephone accessories.
Behind-the-Neck: headsets that rest on the back of your neck, leaving the top of your head free.
Belkin: a global leader in connectivity solutions, their product mix includes networking solutions, power management, accessories for iPods and more.
Binaural: two-ear headset.
Bluetooth®: short range communication technology that allows devices to communicate wirelessly while maintaining high levels of security. Available in three classes based on transmission range.
Budget Line: overstock of repair-quality products that come with a 30-day warranty. Perfect for seasonal employees.
Buy Back: used or broken headsets, amplifiers and phones that can be sent in to Sencomm to receive credits that can be used toward the purchase of new communications equipment.
Calling All Champions: Sencomm’s agent recognition program that provides the customized tools to help define, encourage and recognize the champions present in your call center. And it’s funded completely by Sencomm!
Call Control: IP PBX or hosted service that provides SIP.
Call Recording: call logging software that allows a party to record a telephone conversation, either PSTN or VoIP, to a digital file format, usually a wav or mp3 file.
Conference Phone: phone unit that allows multi-line conversations to be held among callers in different locations.
Convertible: a headset style that can be quickly reconfigured to be worn either as an over-the-head headset or alternatively as an on-the-ear model.
Corded headset: a headset that plugs into a phone that allows you to talk while keeping both hands free.
ClearOne: a leading global provider of conference phones, professional audio, conferencing systems, installed audio conferencing solutions, desktop conferencing and conferencing microphones.
DECT: 1.9GHz DECT is a digital wireless technology for cordless telephones, wireless offices and even wireless telephone lines to the home. DECT has been designed and specified to be more compatible with other wireless technologies which can increase call clarity and security on headsets that use this standard.
Digital: signals are less prone to interference and can be securely encrypted on the fly for greater security. In the context of computer headsets: Digital Headsets offer connectivity to your computer via the USB port. They require software (supplied) to function. The software can provide additional features (noise cancellation, frequency manipulations etc.)
Dongle: a Bluetooth® adapter that plugs into your computer’s USB port and gives you additional Bluetooth® profiles and support. These adapters, such as Plantronics’® BUA-100, are sometimes called “Bluetooth® dongles” or “USB dongles.”
Electronic Hook Switch (EHS): communicates electronically with the phone, eliminating the need for a HL10 lifter.
Ergonomics: the applied science of equipment design intended to maximize productivity by reducing operator fatigue and discomfort.
Headset Health Kit: a Sencomm-developed kit that includes a voice tube or mic screens, sanitation wipe and step-by-step instructions to maintain proper headset hygiene.
In-the-Ear: a headset style featuring a speaker that fits in your ear.
Konftel: is Europe’s leading manufacturer of conference telephones. Since 1988, we have been helping companies and organizations around the globe to meet and we know that teleconferencing is an effective tool for moving projects forward. We also know that good sound quality is critical to keep concentration levels high. That’s why our patented audio technology, OmniSound®, is built into all Konftel conference phones.
Line card: supplies functions on the telephone.
MICROSOFT® OFFICE COMMUNICATOR (MOC): a Unified Communications application; the UC products Sencomm offers are optimized for Microsoft® OC.
Monaural: single-ear headset.
Multiuse: technology that allows the pairing of up to three devices at once.
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Noise Canceling microphone: eliminates up to 90% of background noise, increasing the sound clarity experienced between the caller and yourself.
Nortel: leading manufacturer of desk sets and telephone accessories.
Online Indicator Light: easily visible light which indicates to others when you are on a call. Great for preventing interruptions and monitoring group phone activity.
On-the-Ear: a style of headset that hangs from the ear.
Over-the-Ear: is used to describe headsets that have over-the-ear earloops or other devices to hold headsets in place.
Over-the-Head: the most common style of headset, with a headband that goes up and over your head. Typically available in monaural and binaural styles.
Pairing: the connection that exists between a headset and another electronic device—i.e. a Bluetooth® headset paired with a Bluetooth® enabled mobile phone.
Plantronics®: leading designer, manufacturer and marketer of lightweight communications headset products.
Polycom: provides conference phones that offer telephone functionality with crystal clear, hands-free voice conferencing.
Quick Disconnect: cords that allow you to safely disconnect your telecom equipment from other electronic components.
Open-box/Refurbished: products that are previously purchased, gently used and then returned. All open-box products are retooled to like-new specifications and go through a 5-step Quality Control process.
Remote handset lifter: used with wireless headsets allowing you to answer/end calls while away from your desk by remotely lifting/lowering the hand set.
Restore-n-Score: the repair loyalty program through which customers earn increasing rewards/points as their repair needs grow. Includes four levels: bronze, silver, gold and platinum.
Return Materials Authorization (RMA) Number: a number that all returns must have when shipped back to Sencomm. Shipments without a valid RMA number will not be accepted.
Sencomm Smart Programs: seven programs that Sencomm has developed to extend the life of your headset and value of your telecommunications investment. The Sencomm Smart Programs are available to our business partners at no cost in 2009.
Sencomm Specialized Services: the four Sencomm branded products and services: Phones, Repair, Buy Back, Open-box/Budget Line.
SIP: session initiation protocol; defines ability to talk in real-time over networks.
Softphone: A software-based phone for voice over IP (VoIP) that is installed in the user’s PC.
Telovations Innovative Service: a hosted VoIP solution that perfect for small and medium sized businesses with cost-effective communications solutions that enhance productivity. A facilities-based competitive local exchange carrier, Telovations delivers advanced features and software applications over its Real-Time Network™.
Two Prong: a plug jack that uses a wireless headset with two-prong telephone systems.
think green. think Sencomm.: Sencommunications green program that recognizes its responsibility to promote a clean and sustainable Earth. To do this, we partner with conservation-minded companies and apply in-house standards that lessen our negative global impact.
Unified Communications: the consolidation of VoIP, phone, chat & email functionalities into a single, easy to access and manage tool.
USB headset: a headset that connects to a PC via the USB port; allows interactivity with VoIP applications.
Video Conferencing: conducting a conference between two or more participants at different sites by using computer networks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing system works much like a video telephone. Each participant has a video camera, microphone, and speakers mounted on his or her computer. As the two participants speak to one another, their voices are carried over the network and delivered to the other's speakers, and whatever images appear in front of the video camera appear in a window on the other participant's monitor.
Voice-Tube (omnidirectional) microphone: transmits all sounds heard within a given area—ambient or background noise is picked up and transmitted over the line.
VoIP: Voice over Internet Protocol allows voice communication to go across IP networks.
Wideband telephony: technology that increases quality of sound, with the difference being similar to that between AM and FM stereo quality sound.
Wireless headset: a cordless headset, allowing you mobility away from desk.
Women’s Business Enterprise National Council (WBENC): the nation’s leading advocate of women-owned businesses as suppliers to America's corporations.
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