FAQ
How can I place an order with Sencommunications?
You can place an order with Sencomm through our toll-free number at 800.654.2993, email your order to sales@sencomm.com, fax your order to 813.621.2280 or order online at www.sencomm.com. Sencomm can also create custom online ordering catalogs for corporate accounts.
Do I need to place a minimum online order?
Yes; online orders must be at least $10.00.
What payment options does Sencomm accept?
Sencomm accepts Visa, MasterCard, Discover and American Express. We also accept company purchase order numbers. If you are a new customer and want to open an account with Sencomm, a credit application and a minimum of a $500 order is required.
How do I check the status and/or tracking of my order?
You can contact customer service at 800.654.2993 to receive the UPS tracking number for your order. A Sencomm Specialist can track the order for you, or you can use the UPS tracking number to track your order at www.ups.com.
How do I know what products are right for me and my work environment?
Sencomm has a team of experts and over 20 years experience in the telecommunications industry. Please call us and we can help you select the best product suited to your needs. For further assistance, Plantronics® developed a Find My Headset online guide to help you pick the perfect headset!
How do I know if the product I ordered is in inventory?
Please call 800.654.2993; a Sencomm Specialist will check to see if your product is in stock.
What if only one of my products I order is in stock. Will I be charged shipping again when the other product(s) is sent?
Yes. Unless you specify to hold your order until all products are available they will be shipped separately, with the appropriate shipping charges applied.
Do I need anything else for my headset to work?
If you order a corded headset you must buy an amplifier in order for the headset to work. You also might need to purchase cords that correspond with your corded headset.
If you purchase a wireless headset and want to have the ability to answer calls away from the desk you must purchase a handset lifter. Please call a Sencomm Specialist for assistance with selecting the right products.
Is there a compatibility chart available to make sure the headset I want to order will work with my current office phone system?
Yes. Sencomm offers informative online compatibility charts for all Plantronics® products.
I have received my headset but need help setting it up.
Sencomm has an easy-to-use live chat feature available through our website. Please click on the live chat button at the top right hand side of the page. If you prefer to receive assistance over the phone, we have a technical specialist available from Monday – Friday 8:30-5 pm EST. Sencomm also has user guides in the tab section of each product page available for download to help with headset set up.
How do I send in broken headsets, amplifiers and phones to Sencomm for repair?
- Locate your headsets (tops and bottoms) and desk sets and place them in a box, ready to be shipped.
- Call a Sencomm Specialist at 800.654.2993 to obtain a return material authorization (RMA) number or fill out the RMA form online.
- Including your RMA#, ship your box to:
Sencommunications, Inc.
1611 Allison Woods Lane
Tampa, FL 33619
ATTN: RMA# _____
Where do I mail back in-warranty broken products?
In-warranty products can be shipped directly to Sencomm for manufacturer repair. Before you ship out in-warranty products please call 800.654.2993 to obtain a return material authorization (RMA) number or fill out the RMA form online. Please make sure all products have the date code tags in place.
Mail products to:
Sencommunications, Inc.
1611 Allison Woods Lane
Tampa, FL 33619
ATTN: RMA# ____
How do I check on repair status of my broken in-warranty and out-of-warranty products?
You can contact customer service at 800.654.2993 and give them your Return Merchandise Authorization (RMA) number. Customer service can then give you repair status.
Can I trade-in old and broken equipment?
Yes you can! This is called a buy back of equipment.
- Locate your headsets (tops and bottoms) and desk sets and place them in a box, ready to be shipped
- Call a Sencomm Specialist at 1.800.654.2993 to obtain a return material authorization (RMA) number or fill out the RMA form online. This number is required in order to properly credit your account.
- Including your RMA#, ship your box to:
Sencommunications, Inc.
1611 Allison Woods Lane
Tampa, FL 33619
ATTN: RMA# _____
When received, your shipment will be inventoried and you will be contacted with your buy back credit amount.
How do I find spare parts and accessories to go with my headset?
Visit www.sencomm.com and go to the headset product page and look under the accessory tab for spare parts and accessories. Or call a Sencomm Specialist at 800.654.2993 and they can assist you.
How is my shipping rate calculated?
The shipping rate is calculated on unit weight of products ordered and location of shipment.
How soon will my order ship out?
If the products you ordered are in stock, the order will ship out within 24-48 hours.
What shipping carrier does Sencomm use?
Sencomm uses UPS and FedEx.
What is Sencomm’s shipping area coverage?
Sencomm ships to the Continental U.S. only and air freight is offered to the United States, Alaska, Hawaii and Puerto Rico
How can I exchange or return a product I just purchased?
Sencomm has A Sound Guarantee for 30-days (dating from the invoice date) to exchange all regular stock merchandise for another product or return it for a refund. Please contact a Sencomm Specialist at 800.654.2993 to obtain a return authorization number (RMA#) or fill out the RMA form online. This RMA# will ensure that you are shipped a replacement or credited a refund in a timely manner. Shipping charges are non-refundable. Please retain all packaging in the event of a return. A small restocking fee may apply in the event of missing boxes and manuals or with special product orders. No returns are accepted outside the Continental U.S., Hawaii, Puerto Rico, Alaska, and Canada. Proof of return and receipt of package may be required. Sencomm recommends using UPS or FedEx for the tracking numbers on every return.
What is the manufacturers warranty on products?
All new products are covered by the following manufacturer warranties:
- GN/Jabra- 2 years (Wireless and Bluetooth Headsets 1 year)
- Plantronics- 2 years (Wireless and Bluetooth Headsets 1 year)
- Sennheiser- 2 years
- Polycom- 1 year
- ClearOne- 2 years
- Konftel- 2 years
- Avaya- 2 years
- Nortel- 1 year
- Belkin- Warranty varies by product
What is the warranty on Sencomm repaired products?
All headsets and amplifiers are covered under a 120-day Sencomm warranty and phones are covered under a one year Sencomm warranty.
What is the warranty on refurbished or open-box products?
- Corded headsets and amplifiers - 1 year Sencomm warranty
- Wireless headset systems - 6 month Sencomm warranty
- Desk sets - 2 year Sencomm warranty
Can I request a product demo before I purchase the product?
Sencomm offers 30-day demo products. Please fill out the online demo form and a Sencomm Specialist will contact you regarding your free demo.